Welcome to [RELEAFYSTORE], your one-stop destination for an exceptional online shopping experience. We want to ensure your satisfaction with every purchase you make. Please read our Refund/Cancellation Policy carefully to understand the guidelines and procedures for canceling orders and requesting refunds.

Order Cancellation:

1.1. Before Shipment:

If you wish to cancel your order before it has been shipped, you can do so within 24 hours of placing the order. Please contact us via online message or email to cancel the order. The order amount will be refunded to your original payment method within 7-15 business days.

1.2. After Shipment:

Once an order has been shipped, it cannot be canceled. In such cases, you may choose to return the item(s) upon receipt (please refer to our Return Policy for more details).

Refund Policy:

2.1. Eligibility for Refunds:

We offer refunds in the following situations:

Received the wrong item(s).

Item(s) arrived damaged or defective.

Order cancellation within the stipulated time frame (as mentioned in section 1.1).

2.2. Refund Process:

To initiate a refund request, please follow these steps:

Contact our customer support team within 7 days of receiving the order and provide relevant details, including the order number, item(s) in question, and reason for the refund.

Our customer support team will review your request and may require additional information or evidence to process the refund smoothly.

If the refund is approved, the amount will be credited back to your original payment method within 7-10 business days.

2.3. Non-Refundable Items:

Certain products or services may not be eligible for refunds, including but not limited to:

Downloadable digital products (e.g., software, e-books) once the download link has been accessed.

Customized or personalized items.

Gift cards or vouchers.

Refund Exceptions:

3.1. Late or Missing Refunds:

If you haven’t received your refund within the specified timeframe, please check your bank account first. If the refund is still not reflected, contact your bank or payment provider. Processing times may vary depending on their policies.

3.2. Returned Shipping Costs:

If you are returning an item for a refund due to damage, defect, or receiving the wrong product, [Online Shopping Mall] will cover the return shipping costs. However, for any other reasons, the customer will be responsible for the return shipping expenses.

3.3. Refund Rejection:

Refunds may be rejected in the following cases:

The returned item(s) show signs of misuse, damage, or tampering.

The item(s) have not been returned within the specified time frame.

Failure to follow the return instructions provided by our customer support team.

Policy Updates:

[RELEAFYSTORE] reserves the right to update or modify this Refund/Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. Therefore, we recommend checking this page regularly for the latest updates.

For any further inquiries or assistance, please reach out to our customer support team. We are here to help you with any concerns and make your shopping experience enjoyable and hassle-free.

Note: This policy is subject to change without prior notice. Please review the latest version of the Refund/Cancellation Policy before making any purchase.